Details of Torbay Council opening hours and emergency contact numbers over Christmas 2023 and New Year 2024 can be found below.
Call centre, Benefits, Registrars, Housing, Children’s Services
Over the Christmas and New year period the call centre will be closed from 5pm on Friday 22 December and will re-open on Wednesday 27 December through to Friday 29 December from 9am to 5pm.
The call centre will also be closed on Saturday 30 December through to Monday 1 January and will re-open again from Tuesday 2 Januaryfrom 9am to 5pm.
The Emergency Duty Service for the Housing Options team and Children’s Services team will be available out of hours on 0300 456 4876 from 5pm onwards.
Registrars
Appointments at Paignton Library: Closed from Saturday 23 December to Wednesday 27 December. Open on Thursday 28 December and Friday 29 December, then closed from Saturday 30 December to Tuesday 2 January.
Ceremonies: Closed from Monday 25 December to Wednesday 27 December and closed on Monday 1 January.
If you need to contact a Registrar in an emergency, please call the out of office hours control centre on 01803 701310.
Worried about someone sleeping rough?
If you’re concerned about a rough sleeper in Torbay, there is a team of dedicated Resettlement Workers who can make contact and offer help and support through the Council, community partners and others.
The Resettlement (Outreach) team can be contacted directly by emailing rsi@torbay.gov.uk but if you think a rough sleeper is in danger, call 999.
The location of a person sleeping rough can also be reported by visiting Streetlink or by calling 0300 500 0914. This information will be passed on to the Resettlement team. If the person is under 18, please call 999.
Harbours
Torquay harbour
Torquay Harbour office will be open from 8am to 4pm on Saturday 23 December and Sunday 24 December. The office will then be closed on Monday 25 December and Tuesday 26 December. The office will be open from 8am to 4pm from Wednesday 27 December to Sunday 31 December, then closed on Monday 1 January.
Paignton Harbour
Paignton Harbour office will be closed from Saturday 23 December to Tuesday 26 December. It will be open from 8am to 4pmfrom Wednesday 27 December to Friday 29 December then closed from Saturday 30 December to Monday 1 January.
Brixham Harbour
Brixham Harbour office will be closed from Saturday 23 December to Tuesday 26 December. It will be open from 8am to 4pmfrom Wednesday 27 December to Friday 29 December, then closed from Saturday 30 December to Monday 1 January.
Brixham Security
Brixham Harbour Security office will be open 24 hours through the Christmas and New Year period as a point of contact in an emergency.
They can be reached on 01803 207360 and VHF Channel 14.
For all other contact, please email harbour.authority@torbay.gov.uk . Replies will be dealt with when the office reopens.
Libraries
Torbay libraries will be closed from Monday 25 December to Thursday 28 December then open on Friday 29 December for the usual hours. All libraries will then be closed from Saturday 30 December to Monday 1 Januaryand will reopen on Tuesday 2 January for the usual hours.
Opening hours are different for each library so please check with them. There’s more information on the Libraries Unlimited website.
Torre Abbey
Torre Abbey will be closed from Saturday 23 December to Tuesday 16 January. Find out more about Christmas at Torre Abbey.
More information about services
Information on a wide range of services can also be accessed on the council website here: Christmas – Torbay Council
Please visit the following webpages for specific information about:
Christmas refuse and recycling
Holiday Activity and Food Programme
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