Exeter Airport’s corporate jet centre is celebrating scooping a major aviation industry award for outstanding customer service and operational excellence.
XLR Executive Jet Centres, which operates four exclusive facilities across the UK, was named as the Air Charter Association’s (ACA) Handling Agent/ Fixed Base Operations (FBO) of the Year 2024.
Over the past 12 months, XLR – part of regional airports operator Regional & City Airports (RCA) – has delivered unparalleled service across its centres in Exeter, Birmingham, Liverpool and Bournemouth.
Exeter’s XLR Executive Jet Centre, based on the southern side of the airport near the arrivals terminal, has facilitated 1,180 flights catering to leisure and business customers, rugby and football charters, organ donation flights and RAF training missions.
Known for its community spirit, the Exeter team is renowned for going above and beyond, including offering complimentary pizza to RAF crews, and is a popular host base for the RAF Red Arrows aerobatics team on their annual visits to perform in the South West.
Accepting the award, Chris Beer, Managing Director of XLR, dedicated the win to the company’s exceptional team.
Chris said: “This award is a testament to the hard work, dedication and commitment to excellence demonstrated by every member of the XLR team across our jet centres.
“A huge thank you to XLR Exeter Manager Luke Wells and his team for the role they have played in supporting our customers and contributing to this award win.
“It is their passion, and that of all our centre staff, for delivering outstanding service and prioritising safety that has earned us this honour. I’m thrilled to share this recognition with them as we celebrate 19 years in the aviation industry under the XLR banner.”
XLR triumphed in the ACA Awards against a notably strong field of finalists that included JETEX, Harrods Aviation, Signature Flight Service, Inflite and Farnborough Airport, marking a first win after six consecutive years as a semi-finalist.
The accolade was presented during the ACA’s annual industry awards gala, held in Brighton last week, in front of 480 VIP guests from the aviation sector.
The voting process combined 60% public votes from pilots, brokers and operators in the corporate aviation sector, 20% votes from ACA member companies and 20% from the ACA Board selection committee.
XLR Jet Centres distinguished themselves with exclusive services including private security, pet handling and premium UK Border Force processing. Operating out of Birmingham, Liverpool, Exeter and Bournemouth, the company’s emphasis on teamwork and collaboration ensures seamless operations across all locations, with staff often supporting each other during peak periods.
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