The Torbay Community Coronavirus Helpline hours are to be reduced as calls for help during the crisis begin to reduce.
All calls will now be handled on the 01803 446022 number which will be staffed from 10 am to 6 pm – Monday to Friday and on Saturdays only from 9.30 am to 12.30 pm.
In the first nine weeks of operation, the helplines received more than 7500 calls, but in recent days these have been running at around 100 per day.
“We are still here for everyone and will be until this crisis is over for everybody, but the immediate needs are changing, “ said Simon Sherbersky lead officer of Torbay Community Development Trust
“Of course, we will continue to shop for people and to collect prescriptions. We will also continue with our telephone befriending service which is essential to tackle loneliness and isolation.,” he added
“But we are also aware that people are feeling the pressure of a long lockdown and its impact not just on their finances, but on the mental health and wellbeing. We will continue to be here for them, helping in whatever way we can.”
The helplines have been able to adapt as the crisis develops because of the wide spectrum of expertise of the different organisations involved including community support, signposting, mental health, finance and access to the Torbay Food Alliance.
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