| New research for the Care Quality Commission (CQC) shows people in the South West regret not raising concerns about their care – but those who do raise concerns see improvements.
The most common reasons for not raising a concern were not knowing how (22%) or who (27%) to raise it with, not wanting to be seen as a ‘troublemaker’ (43%) and worries about not being taken seriously (41%). 14 of people (46%) felt that nothing would change as a result.
However, when people did raise a concern or complaint, the majority in South West (64%) found their issue was resolved quickly, it helped the service to improve and they were happy with the outcome. |
