'Outstanding' CQC award for local Nursing Home

Registered manager Karen Dykes
(Last Updated On: April 13, 2018)

A Torbay nursing home has been rated as Outstanding by The Care Quality Commission (CQC).

Mount Olivet located in Great Headland Road, Paignton was inspected in November with the report issued in January.

Mount Olivet can accommodate up to 30 people who require nursing or personal care. The inspection found the nursing home to be outstandingly well led and caring. The report described the service as being “extremely well led by an experienced and exceptionally proactive registered manager.”

A spokesperson for Mount Olivet said:“We are absolutely thrilled to confirm that Mount Olivet Nursing Home in Paignton has been awarded the highest accolade of Outstanding by CQC putting it in the top 1% of the country! This is unprecedented in Torbay among care homes for the elderly and to date, it joins only three others in the whole of South Devon. This is an extraordinary testament to the hard work and dedication Registered Manager Karen Dykes and her team at Mount Olivet and also a fantastic advertisement to the great care available in the Bay.”

The home is part of a group of two, including Kingsmount Residential Home, both owned by Robert Gray who, together with his wife Cherry, sadly deceased, dedicated their time to ensuring both homes had the best team providing the highest quality of care.

In the last year, GrayAreas Ltd, who employs 90 local residents, has also been awarded Top 20 Recommended Care Home Groups on carehome.co.uk which invites residents and their families to leave impartial reviews of care establishments.

Daughter, Tori Gray now runs the operations says she could not be prouder of the employees at Mount Olivet: “The love and care shown by the staff is evident as you walk through the door. Everywhere you look, there are thoughtful little details which helps to show the pride taken in the home. They always have a friendly smile for anyone walking through the door. I could not be happier for the staff to see their hard work recognised in this way and my thanks and admiration goes to Karen Dykes, Registered Manager, for her leadership and attention to detail.”

Registered manager Karen Dykes

Mount Olivet’s sister home, Kingsmount Residential Home also lives by the family ethos that above meeting the key requirements, love and laughter should be at the soul of operations. They are always looking for new ways to innovate and engage residents, including fortnightly visits from students of Torquay Boys’ Grammar School, a knit and natter community group and a computer club run by a local student.

You can read the full report here.

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