Torbay Council services availability over Christmas

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(Last Updated On: December 12, 2019)

Below are the details for our service availability over the upcoming Christmas and New Year period. Information on a wide range of services can also be accessed via www.torbay.gov.uk website during this time.

Libraries
All Torbay libraries will close on Tuesday 24 December and re-open on Saturday 28 December. They will close again on Tuesday 31st December before opening on Thursday 2 January 2020. This will include access to the Connections Self Service Zone provisions within the buildings of Torquay, Paignton and Brixham library.

Benefits, Council Tax, Business Rates, Highways, Community Protections & Electoral Services
The call centre will be closed from 5pm on Tuesday 24 December and will re-open on Monday 30 & Tuesday 31 December between 9 am and 5pm. It will be closed on New Year’s Day but will re-open again from 9am on Thursday 2 January 2020.

Household waste and recycling collections
Details of refuse and recycling collections to properties around Torbay can be found at https://www.torbay.gov.uk/recycling/christmas-recycling/. This includes details of Christmas tree recycling.

Household waste enquiries can be submitted quickly and easily to TOR2 via the https://www.torbay.gov.uk/recycling/

If you need to speak to TOR2 about household waste, please call them directly on 01803 701310. Please be aware that lines will be very busy during the holiday period. We would advise customers to make enquiries online where possible to avoid call queuing time.

Additional TOR2 Services:TOR2 can also assist with the following services over the holiday period including issues with dogs, pest control, fly posting, graffiti and fly tipping and can be contacted on 01803 701310.

Torquay Harbour
Monday 23 December 8am – 5pm
Christmas Eve 8am – 1pm
Christmas Day CLOSED
Boxing Day CLOSED
Friday 27 December 8am – 5pm
Saturday 28 December 8am – 5pm
Sunday 29 December 8am – 5pm
Monday 30 December 8am – 5pm
New Year’s Eve 8am – 5pm
New Year’s Day CLOSED

Paignton Harbour
Closed from Friday 20 December and reopening on Monday 6 January 2020.

Brixham Harbour
Monday 23 December 9am – 5pm
Christmas Eve 9am – 12noon
Christmas Day CLOSED
Boxing Day CLOSED
Friday 27 December 9am – 5pm
Saturday 28 December CLOSED
Sunday 29 December CLOSED
Monday 30 December 9am – 5pm
New Year’s Eve 9am – 5pm
New Year’s Day CLOSED

Please note Brixham Security team will be on duty over the Christmas Period 24/7 and contactable outside of the listed office hours above via the usual Harbour Office contact details.

Torre Abbey
Torre Abbey (and café) will be closed between Monday 23 and Thursday 26 December, opening on Friday 27, Saturday 28 and Sunday 29 December from 11am to 4pm (last entry 3.30pm). It will close again on Monday 30 December to Wednesday 1 January, returning to normal opening hours from Thursday 2 January 2020.

Emergencies
If you need to report a serious incident to Highways or Community Safety, please call our 24 hour emergency service team on 01803 701310 .

Registrars
Registrar services are closed from 5pm on Tuesday 24 December, but will be open on 27 December to book a birth go to www.torbay.gov.uk/registrar/register-a-birth/ to book a death go to https://www.torbay.gov.uk/registrar/deaths/register-a-death/. A registration appointment can be made by calling 01803 207130. Alternatively, customers can visit the Registrars page at https://www.torbay.gov.uk/registrar/ to book an appointment.

If you need to contact a Registrar in an emergency, please call the out of office hours control centre on 01803 701310. Normal services resume from 9am on Thursday 2 January 2020.

Children’s Services
Children’s Services and the Family Information Service Team will not be available on Christmas Day, Boxing Day or New Year’s Day. The service will close from 5 pm on Tuesday 24 December, re-opening on Friday 27 December 9am to 5pm. Normal business will resume after New Year from Thursday 2 January 2020 at 9am.

For all enquiries including requests to see a member of staff in person, please call 01803 208100 on Friday 27th December as the Children’s Services Reception will be closed. The Children’s Services ‘out of office hours’ emergency telephone number is 01803 524519.

Housing Options
The Housing Options and Homeless Service will be closed from 5pm on Tuesday 24 December. The Emergency Duty Service will then be available on 0300 4564 876 until the Housing Options service re-opens on 27 between 9am and 5pm. They can be contacted on 01803 208723 to receive reports of homelessness and enquiries that require urgent assistance or online on the get help if you’re homeless page.

The Emergency Duty Service will again be available from 5pm on Tuesday 31 December through to Thursday 2 January when the Housing Options will resume normal business hours from 9am.

The Crisis Support service (0800 9176832) will be closed on Wednesday 25, Thursday 26 and Friday 27 December and Wednesday 1 January 2020.

Any applications received when the service is closed will be reviewed as soon as possible once the service re-opens. Crisis Support information and applications are available at www.torbay.gov.uk/benefits/other-help/crisis-support/.

Public Toilets
Opening times may vary over the Christmas period and New Year period, to find out more go to www.torbay.gov.uk/toilets

Further information relating to the festive period can be found on the website at www.torbay.gov.uk/christmas.

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