Torbay Helpline is a major success story

The Torbay Coronavirus Helpline has been one of the main successes of the current health crisis and has been awarded “Heroes of the Week”, by Torbay Weekly.

Within days of the coronavirus outbreak, local organisations, including Healthwatch Torbay, came together to offer a telephone service, twelve hours a day, for vulnerable people in Torbay.   As a result, thousands of residents have received help and support range from prescription and food deliveries through to befriending and dog walking.

Over the weeks people have developed a lockdown routine and the number of calls to the helpline has started to reduce.  With lockdown starting to be relaxed, the helpline is now able to reduce its hours which will now be open Monday to Friday 10am-6pm and Saturdays 9.30am-12.30pm.

The helpline and support to people making the calls has mainly been delivered by volunteers.  Whilst for some, lockdown is now getting easier, there are still hundreds of people in Torbay who are Shielding and will continue to need help, so the Helpline is encouraging volunteers, wherever possible, to continue offering support.

  For more help and advice needs follow the link below.
Link to Healthwatch Torbay website


Apart from five years studying in Oxford I’ve lived most of my life in London where for many years I was Head of English in a prestigious girls’ school, but since taking early retirement and heading West to be nearer to my two daughters - settling in Torbay with my wife, Anna, in 2011 - I’ve worked in the voluntary sector. I took on the role of Service Provider, for example, promoting the Red Cross Torbay Navigators Project, while now I’m a Trustee and part of the Media Team for our local Healthwatch. I’m a governor at Torquay Academy, too, giving me the chance to stay up to date with what’s happening in the world of education. Other interests, aside from friends and family, include art and art history, reading - from contemporary fiction and poetry to Elizabethan/Jacobean literature - history, politics, cooking, walking, and music, in particular Bob Dylan, the blues, and early Elvis. I love writing, too, with one novel published so far – Elvis in Wonderland – and another, Who’s There?, that still needs plenty of work!